I’m Confirmed for a Catering Event; Now What?

Congratulations on getting Confirmed for a catering event with Roaming Hunger. Now that the client has chosen you, here's what to expect between the confirmation date and the date of the event.

Who am I working with?

You will have a Roaming Hunger Event Coordinator (EC) for this event. As soon as you are Confirmed, you will receive an email from your EC titled: "CONFIRMED CATERING - [Date] - [City, State] - $Budget"

Use this email to correspond with your EC. Request updates and points of contact if you have not received them yet. If you can't find their original email, their address is posted on the event lead. Please note: you must communicate with your EC. The Vendor Experience Team does not have access to event-specific information.

When do I receive final event details?

Your EC will connect you with the host the week of the event. Until then, you may view date, time, address, guest count, and your payment amount by opening the lead on your Dashboard.

What can I do to prepare?

1. Review the package that you have submitted to confirm what you will be serving.
2. Complete your paperwork so Roaming Hunger can pay you for the event.
3. Write down your EC's contact information in case something goes wrong.

What should I do if the host cancels?

Your EC will notify you of cancellation. Except in cases of force majeure (natural disaster, government order, power outage, etc), you may be compensated up to 50% if the host cancels outside the 8-day Lock Period, up to 100% if canceled within the 8-day Lock Period.

What should I do if I need to cancel?

Contact your EC right away. Please note that, if it is not an emergency cancellation, you may be subject to penalties, as laid out in our Vendor Catering Agreement. Review that agreement on the Terms & Documents page of your Roaming Hunger Dashboard.

When will I get paid?

An Expected Final Payout Date is posted on every Confirmed event lead. If you have uploaded a valid COI and completed your Payment Details, payment will be processed in full within seven (7) business days following an event. Confirm with your EC whether you are scheduled to be paid 100% after the event or have your payment split into a 25% deposit and 75% remainder. Large corporate clients may have special payment schedules that impact when you will be paid. Check with your EC for any unusual payout scheduling.

IMPORTANT: You must complete your Payment Details section before we can pay you. There are no exceptions. You will know this is complete when the bullet point disappears from your profile completeness meter and you have a new Payment History page available for reference.