Why Was My Document Rejected?

We review uploaded documents several times a day. The best way to get your documents approved the first time is to review our document requirements.

If an uploaded document does not meet our requirements, we will notify you by email. Please check your email if you see one or more documents in red on your Terms & Documents page.

Common Reasons That Documents Get Rejected

Certificate of Insurance (COI)

• The policy is expired. If you upload a COI on August 31, but the policy expired on August 29, we will need a renewed document. The expiration date is not measured from date of upload.
• Missing endorsement. If the COI does not endorse Roaming Hunger as an additional insured, even if it names us as a Certificate Holder, we require a revised document that meets both criteria.

Form W-9

• Missing signature and/or date. The form must be both signed and dated to be accepted.
• Incomplete tax classification. If you have marked the Limited liability company checkbox, you must enter the letter into the space provided. If you are not an LLC-P, LLC-C, or LLC-S, please mark Individual/sole proprietor or single-member LLC instead.
  
• Old forms. The IRS regularly updates their forms. Please only submit the current version, which can be downloaded directly from their website.

Health Permit

• The permit is expired. Please check the expiration date before you upload.
• Not a permit. The document must have been issued by the Health Department or equivalent.