Can I Cancel My Application for a Catering Event?

It is possible to withdraw your bid from a catering event under specific circumstances. Because of the limitations on those circumstances, it is important that you read the event details carefully and double-check the package you are submitting before you bid. The event lead will post on your profile for 48 hours, so you will have time to check your calendar and decide whether the event is right for you.

Here are some of the circumstances in which you might withdraw from a catering event:

The event is "Waiting on Client"

Once you apply for an event, you have committed to wait 96 hours (4 days) for the client to review your application. During this time, you may not withdraw from the event.

Sometimes, an event host drops the ball on their own booking. Unfortunately, we cannot force them to make a timely decision, or book at all. If an event has been "Waiting on Client" for too long, and you need to withdraw, please notify your Event Coordinator (EC) as soon as possible. Reference the 6-digit event ID number so they know which event you mean. That number, and your EC's contact information, are both posted on the event lead, as illustrated below. 

If the event is Host Managed, please notify the host as well. Communication is key, and we ask that you give us as much time as possible to coordinate a substitution. Let us know when you are able to cater again.

The event is "Confirmed"

Once you are Confirmed for a catering event, you have committed to provide service at that event. Please double-check your calendar for conflicts before applying, and give yourself plenty of time to prepare for traffic and weather. If you still have to withdraw, contact your EC immediately so they can find a replacement.

PLEASE NOTE: There are penalties for withdrawing from a Confirmed event for any non-emergency reason, including traffic delays or double booking. These penalties are itemized in our Vendor Catering Agreement, which you may review on the Terms & Documents page of your Dashboard.